Ensure there are no third-party applications blocking connectivity Factory restore your device, and it will be available for adoption to your UniFi Network application.įor more information, see Understanding Device LED Indicators. If this is the case, it is likely that you mistakenly set the device up in Standalone Mode on your mobile app. If your device has a blue LED, this indicates that it has already been set up. Verify that your device displays a solid white LEDĪ solid white LED indicates that the device is powered on and awaiting adoption. Refer to UniFi Cloud Adoption (Layer 3) if you are using our subscription-based UniFi Cloud, or if your device is on a different network than your host (Layer 3). UniFi device discovery only works if the device is on the same network as your application host (e.g., it can be reached without passing through a router). Make sure your device is on the same network as your UniFi host See Virtual Network Connectivity and Isolation for more information.įor users with a non-UniFi gateway or router, contact your vendor or ISP for more information. This can block communication between the UniFi device and its application host. The inability to receive an IP address is likely related to a network misconfiguration. The device receives a “fallback IP address” of 192.168.1.20.The following scenarios indicate a problem receiving an IP address: You can verify if your device is receiving an IP address by using the WiFiman Mobile App’s Discovery feature. We recommend using a UniFi OS Console, which has a built-in gateway capable of providing IP addresses. Make sure your device is receiving an IP address If you are unsure about your cabling, we recommend an Official UI Cable. We recommend testing a new cable and port (if using a switch) to rule out any damage. Check your device’s physical connectionĪ damaged cable or port may prevent your device from adopting. See PoE Availability and Modes for more information. All switches have a maximum power output, and it is possible to hit that maximum before using all available ports. If your device is connected to a PoE switch, ensure the switch isn’t exceeding its PoE availability. It is common for users to accidentally supply PoE power when the device requires PoE+ or PoE++. Make sure your device is receiving the appropriate amount of power. This should only be running on one machine for the lifetime of your network. *Advanced users self-hosting the UniFi Network Server should make sure it is already installed on the appropriate machine. Alternatively, see Standalone Access Points (without UniFi) to learn about AP management without a UniFi Host. Make sure you have already gone through the setup process of your UniFi OS Host*. Your UniFi application must be set up and running before adopting a new device. Make sure UniFi Network is set up and running on a UniFi Host Follow our simple troubleshooting process below. If you are having trouble, it is likely due to an issue in your environment.
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